FAQ

I know you might have some questions, and I’m here to help! Below, you’ll find answers to some of the most common questions. If you need more assistance, feel free to reach out directly!

How long does shipping take?
Each pair of boots is crafted with precision and care. Please allow 3-4 business days for processing. Once your boots are ready, they’ll be shipped right to your doorstep, with delivery typically taking 4-7 business days, depending on your location.

Is shipping free?
Absolutely! I’m pleased to offer free shipping on all orders within the USA, Canada, UK, and Australia. It’s my way of saying thank you for choosing Henry's Boots and supporting a small business.

Can I track my order?
Yes! Once your boots are on their way, you’ll receive a confirmation email with a tracking number, so you can follow your order’s journey from my workshop to your home.

What is your return policy?
Your happiness is my priority. If you’re not completely satisfied with your purchase, you can return your boots within 30 days of receipt, as long as they’re unused and in their original packaging. For more details, please visit the Return Policy page or reach out to me at support@henry-boots.com to start the return process.

Do you offer international shipping?
Yes, I do! I’m excited to ship my boots worldwide. Shipping times and costs will vary depending on your location. If you're outside the USA and want to place an order, don’t hesitate to reach out for more information.

How should I care for my boots?
Leather is a beautiful, natural material that only gets better with time. To keep your boots looking their best, follow these tips:

• Condition: Use a leather conditioner every few months to maintain suppleness.
• Storage: Store your boots in a cool, dry place away from direct sunlight.
• Cleaning: Wipe them down with a soft, damp cloth as needed. Avoid harsh chemicals or soaking the leather.

If you have any specific questions about caring for your boots, feel free to send me a message!

Can I customize my boots?
I love creating unique designs! If you have a specific idea or would like a custom pair, please reach out at support@henry-boots.com, and let’s explore the possibilities. I’ll do my best to bring your vision to life!

What payment options do you accept?
I accept all major credit cards, including Visa, MasterCard, Amex, and Discover, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or modify my order?
If you need to cancel or change your order, please contact me as soon as possible at support@henry-boots.com. If your order hasn't been processed yet, I’ll do my best to accommodate. However, once an order is processed or shipped, cancellations or changes may not be feasible.

How can I get in touch?
I’m always here to help with any questions or concerns. You can reach me via email at support@henry-boots.com.

Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. I’m committed to making your experience with Henry's Boots as enjoyable and seamless as possible!